Order
When will my order be delivered?
Can I change or cancel an order I have already placed?
Where can I find the return form?
What costs will I incur for a return shipment?
How do I receive my refund?
When will my order be dispatched if I pay by prepayment/bank transfer?
How long will it take for my money to be repaid?
Can I have my order delivered to a Packstation, P.O. Box or parcel store?
Why is my order sent in several packages?
Wie lange kann ich eine Retoure anmelden?
How can I return goods?
As a company from another EU country, can I order tax-free as an intra-Community delivery with my VAT ID?